Maintenance & Support

All of our projects are within 3 months free support framework as of delivery date. At the end of this period, support agreements are made and the systems are transformed into a living and sustainable investment. The services provided through support agreements are performed by on-site intervention, remote connection and telephone e-mail.

 

All of our projects are within 3 months free support framework as of delivery date. At the end of this period, support agreements are made and the systems are transformed into a living and sustainable investment.

Support On Your Location
OnSite Support

Support durations, scope and agreed support may be obtained at your business.

All of our software products are covered by free maintenance and support for 90 days after all tests have been completed and run smoothly in your organization. After the free maintenance and support period is over, a project-based maintenance agreement is required for product to continue smoothly to its lifetime and to obtain the necessary user support. 

 

Remote Connection
OnLine Support

Our support team can provide remote support by connecting to your servers and user computers.

Remote Connection Support The maintenance agreement may vary depending on the content and scope of the project. Our customers and system users may have acces to our services at any time of the day, at working hours, including holidays etc. within the scope of the purchased maintenance agreement starting by delivery date of the project.

 

Phone And E-mail
OnPhone Support

Via telephone and e-mail, you may get directions regarding product usage and troubleshooting.

The scope of the maintenance and forms of intervention via Telephone / Email are detailed and secured with maintenance contracts signed with our customers. If you do not have a maintenance and support contract for the products you have acquired, bidding and pricing should be made.

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Küçükbakkalköy Mah.
Barış Sk. No:2 Kat:3
Meriç Plaza Ataşehir
İstanbul

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+90(216) 417 7182