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Support

Workflow Analysis

Trinoks has various and wide experience for determination of workflow problems and their solutions. Knowing what the problem is the first step in getting a solution. Trinoks can determine the bottlenecks by working in cooperation with personnel of the company and offer solution by determining the effects of these bottlenecks on production workflow.

ERP Integration

Trinoks gives priority for turning your ERP solutions into work solutions with barcodes. Trinoks provides wide range of industrial knowledge, technological experience and specialization in ERP solutions with barcodes.

Installation Services

For the projects and product sales performed by Trinoks, the organization of activities and works, such as demo, pilot installation, etc. to be carried out before sales at the location of customer, is held by a team consisting of the members of both the Sales and Technical Service departments. The cabling infrastructure, preparations required for hardware installation, all works required for the delivery of hardware such as antenna installation in radio frequency systems as functioning are carried out by Technical Service Team. The trainings regarding the operation of hardware are planned by the cooperation of the Sales, Project and Technical Departments, and those trainings may be given either at the location of the customer or the office.

Office in Your Sevice

This service is offered to the companies which do not have or do not want to have Barcode printers at their offices. Technical Service Team forms a service office department within its structure for these companies. The service course begins with the starting of the production of the label dimensions of the desired quality or the use of the available labels in the stocks, having dimensions close to those. The information to be indicated on the labels are had printed at the desired resolution and also quantity, and delivered within the shortest period of time.

Technical Service and Repair

teknik servis ve onarımAppropriate solutions may be produced within a short period of time for your problems since we employ experienced staff members who have served in AI/DC industry for long years. Thanks to our supply points of components both local and at abroad, the supply of the parts needed for the repair is rapidly performed thus a rapid repair service is provided to you, our esteemed customer. By working in collaboration with the companies which serve worldwide and bear the capability to have thousands of components at their product portfolio, the supplies demanded from our company may be provided within shortest periods. The pace and sensitivity exhibited for the issue of supply is practiced just in the same way within the repair process, thus our esteemed customer, you would be provided with a technical service, which would not interrupt the functioning of your system and which would not harm your workflow thanks to the timely interventions. The main objective of the Technical Service is to prevent your system from experiencing failures due to unexpected situations of malfunction, and to be able to provide your workflow keep going within its routine scheduled timing. In Surface Mount technology, repair of high level on the basis of Board is performed. So, lower cost solutions may be offered compared to the prices for board changing. Board changing is the latest stage to be met during the repair activity. Before reaching up to the decision of changing the Board complicated activities are done on the board. In the sections which are prepared as laboratory environments some micro repairs are performed on the board and by reaching up to the decision that the board cannot be repaired as a result of having tried all the possibilities related to the repair, the way to change the board is selected.

Project Management

For the success of organizations, Trinoks offers a comprehensive approach for project management. Our Strategic Consultation Group will provide you with the support and specialization you anticipate as your project management partner in projects having large, medium or small scale through the work experience of years it obtained in Automation Projects.

Training Services

We offer direct trainings for our software and hardware for the projects both in terms of internal and external service. The persons participating to the trainings may become more efficient by receiving on the job training in AI/DC projects.

Maintenance

You may have the operation of your system guaranteed by executing a maintenance contract with Trinoks for the automation system you utilize. Thanks to the maintenance contracts, which are arranged for aiming to serve for 7/24, you may feel comfortable enough to be guarded against any surprising problems, and prevent those to interrupt your workflow at any hour of the day or any day of the week. By the periodical maintenance performed within the scope of the maintenance contracts, your system will be protected against corrosion and over-use, thus the risk of failures would be reduced to minimum.

Development of Special Project

In spite of the fact that there are many software packages serving for different purposes available, and due to the fact that the working methods and operations of a company are specific thereof, a unique and sufficient software package is not available in the market. In order to provide you to utilize your technological investments in the best way, our approach of working specific to each company, our capabilities of delivery oriented to you and our sensitivity to make our customers win the state of art of technology will be both beneficial and useful for making us provide a project which is “totally specific to your way of working”.

RF Site Survey

Technical Service has the experience and equipment being able to serve in project designing for RF systems and installation thereof. Site survey, which should be completed before the installation of RF system, is crucial in terms of positioning the access points at correct locations and forming a coverage area without a zero point within the location. For the assembly, which is done in order to obtain maximum performance from access points, the highest point with an open foreground within the site should be determined. A temporary Access point is assembled at the determined point and then, by sending and receiving low-sized packages via hand terminal or laptop, it has to be seen whether if there are communication at all points. It is critical that the coverage area within the location is accurate in order not to have failures in the future operation of system. The density of chemicals and metals within the site, where the system will be utilized, is also an important factor for a healthy communication. The number of Access points and assembly points required for a healthy coverage area is determined by taking all of these environmental factors into consideration. Site survey is an activity which should be carried out by all means before the installation of RF systems. It will be sufficient to connect Ethernet cable of category 5 or category 6 standard to the points determined for the assembly of Access point. Through the power injector technology, connecting any other power cables than the Ethernet cable is not required. The voltage required for the functioning of access points can be carried via Ethernet cable through this technology. The persons concerned are informed of preliminaries for cabling works, standards regarding the cabling and the deficiency with respect to the conformity of grounding values, and the standards which should be achieved. The most important factors for healthy functioning of the system are cabling and grounding values. If all of these points are followed, your RS system will function properly.


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